Client Testimonials - Susan Marthens Portland Real Estate

"Working with Susan was great from beginning to end - we had a very whirlwind transaction, and she was always on top of her game, helping us to feel like everything was going smoothly, even during some pretty serious hurdles! We appreciated her honesty and integrity, as well as her calming personality. Moving to a city that we didn't know anything about was made easy due to her wealth of knowledge and the way she dedicated herself to our (very short!) search! We highly recommend Susan to anyone looking for a very personal experience!"

"Susan made the home buying experience enjoyable. Her knowledge of the many Portland neighborhoods, understanding of the process, and enthusiasm are a reflection of how much she enjoys her work."

"Susan was great to work with. She marketed are home to the right audience, held an open house every two weeks and negotiated a selling price we could except. Her business demeanor was always friendly and professional, for us she was the right person to get the job done. Thanks Susan!!!"

"I first met Susan not knowing exactly where I wanted to live in Portland and only having a short time to visit on my first time with her. Susan sat down with me and went over the different neighborhoods and areas and her knowledge of the city center, as well as the surrounding suburbs, was impressive. I had only a few requirements for where I wanted to live and we were able to scale down the list of potential areas. Susan then took me to see a flat which we had not scheduled time for, and was able to accommodate the trip. She made several helpful suggestions regarding the flat and took me for a short tour of the area. I ended up making an offer on the flat but had to leave the country for an extended time, only a few weeks after making the offer. Susan stayed on top of the loan process, accommodated my unusual situation with sending documents back and forth and, most of all, was a calming and friendly voice during a rather stressful time."

"In short, I consider myself very lucky to have met Susan and to have had her working with me. She is highly experienced, both with her profession and with the Portland area and she is a creative and helpful person. She is also a joy to work with, never losing sight that she is working with people during a potentially stressful time. I was actually sad when our time working together came to a close. I would highly recommend Susan, and her team, as someone to work with."

"Susan's web site was the most helpful tool in preparing our move to Portland from abroad. It was foremost a great way for us to discover the many different neighborhoods of Portland and the great activities available to Oregonians. When the day came to buy a house, we were excited to work with Susan. She was helpful, quick, available and personable. We look forward to working with her in the future."

"Working with Susan made it possible for us to select a new home, close on the property, and move from the East Coast to Portland in a little over two months time. We were introduced to Susan through her fantastic website which offers everything you would ever want to know about relocating and living in Portland. Using that information we were able to work with her on finding the right neighborhood and house for our needs. She brings solid experience, calm steadiness and good humor to the whole home relocation experience. We highly recommend Susan to all potential buyers."

". . . how much we appreciated the professionalism, patience and wonderful job you did in selling our house."

"Susan's tremendously useful Web site, movingtoportland.net, caught our attention when we decided to move to Portland from another state in 2008. Susan replied to our initial inquiry promptly and asked us all the right questions to help us arrange an enjoyable and efficient house-hunting trip. She made us quite comfortable as she drove us around to a very intelligent selection of properties that met our criteria. The depth of her knowledge of the Portland real estate market was obvious from the start, and with her excellent help we quickly found the perfect house for us in a beautiful neighborhood."

"Susan handled every phase of the negotiations and purchase with confidence and close attention to all details. She kept us fully informed of every step. Documents were communicated without delay. Her expertise rendered the entire procedure almost effortless on our part.

"Especially gratifying was her vigilance with respect to the home inspection. Noting that the aging furnace in the house was functioning beyond its expected useful life, she made sure to arrange for a one-year American Home Shield warranty that covered the furnace as well as other appliances and fixtures. This precaution proved to be just what we needed, because the furnace, the garage door, the microwave oven, and the front door lock all malfunctioned during the first six months. AHS installed a new furnace and made other repairs immediately and expertly, at nominal cost to us."

"Susan has stayed in touch with us since we moved in, checking on our satisfaction and offering any help we might need. It was a pleasure to do business with Susan, and we recommend her without reservation to anyone who needs a truly excellent agent."

"My husband and I knew nothing about Portland when we relocated here. Susan helped us find the right house at the right price in the right neighborhood. Her knowledge of Portland and her no-pressure approach, infused with a wonderful sense of humor, made our home purchase here the most pleasant real estate transaction I have ever been involved with."

"We were such novices at this business so we really appreciated all the time and patience Susan took to get us to understand the process and we felt she went above and beyond for us. I'm sure she gives 120% to all of her clients."

"Susan was very professional in her listing of our house and in her work habits. She was meticulous with her contractual wording and in documenting everything. Susan helped me get my house in tip top shape for showings and was always willing to help me out. She did things that another realtor probably wouldn't do, like take in the garbage cans if I happened to go out of town. Susan went above and beyond the call of duty."

"We attribute our successful relocation to Portland in large part to Susan's unflagging support! Throughout the year-long process, Susan was cheerfully available to us by e-mail, phone and in person as we asked hundreds of questions, discussed possibilities, searched for and found just the right house. Very comfortable with her style and professional manner, we always felt we had her undivided attention and that she held our best interests at heart."

"Susan Marthens was very helpful to us, not only in our search for a house, but also in our search for the right neighborhood. We found her via her Web site, which was extremely useful to us in itself. We were moving to Portland from out of state and Susan helped us find just the right home. She worked with us in identifying neighborhoods between our jobs and figuring out commute times. She got to know us and was able to find us exactly what we were looking for. Susan helped us all the way through the sometimes stressful and complex transaction of buying our home and selling our out of state home. She even communicated with the agent who was selling our out of state home. We would highly recommend her without hesitation to anyone buying or selling a home."

"Susan was always professional, extremely thorough with her research and information, and very prompt to return our calls. She truly was a fantastic realtor to work with."

"We thoroughly enjoyed working with Susan in buying a home. Each interaction with her was a pleasant one. She was very informative about the Portland neighborhoods in general and specifically, the West Hills. She made us feel welcome in our new home and our new city."

"After I decided I was going to move to Portland from the UK the first step was finding somewhere to live. I'd never owned a house before, knew next to nothing about Portland and didn't have a clue about the whole process. Susan's help and advice was truly invaluable and within a very short space of time I had found the perfect little condo to call home. She handled everything in such a calm, professional manner and made the whole experience completely stress-free.

"When it came time to sell my condo there was no question who I would call to help me sell it. I was worried that it would take a long time because other properties in the area were taking such a long time to sell but with Susan's help and expertise I had an offer on my condo within a couple of weeks, and purchased a lovely little cottage with a much longed for garden."

"Once again, Susan made the whole process run smoothly and I was so grateful for her diligent and thorough approach at every step of the way. Not only has Susan helped me buy/sell property but went above and beyond her scope as a real estate broker and made the transition to living in a different country easier by giving me really useful information and advice on living in Portland."

“Susan adapted to work in a process that suited me. Her follow through was diligent and accurate. Because of this, my search time was short and the transaction was more painless than I could imagine."

"We were very impressed with the amount of time and effort Susan devoted to our house hunt. We were bound by a short time-frame, but Susan was not phased. She quickly assessed our needs (she started via e-mail weeks ahead of our visit) and showed us the properties that best suited our needs. At the end of our 3-day weekend, we had completed our task and had the purchase of our fantastic loft well underway!"

"Susan, I can't thank you enough for all the time and effort that you put into the sale of my house. Not only did you do a superb job of selling the house but you managed the oil tank and sewer problems as well."

"When I worked with Susan I found out that she was more than an outstanding realtor, she was also an incredible negotiator. There were several moments during the purchase of my home when I was biting my nails, and at each point her calm professionalism and realistic assessment of the mechanics of wheeling-and-dealing worked well for us. Because she went the extra distance, we were able to have the sellers accept our offer over two others, even after the seller’s real estate agent basically gave us the message that the sellers would not be interested. When we found a few things that needed to be fixed in the home, we were able to negotiate a lower price and got a better adjustment than I anticipated. We had smooth financing and a smooth closing and we arrived and took possession of a great home."

"Susan is one of the most patient, low-pressure, caring, knowledgeable, savvy agents you could ever hope to have. She actually made the stressful venture of home buying enjoyable."

"Susan was wonderful every step of the way and we are very grateful - she rocks!!"

We were first attracted by the Web site. It was engaging and easy to use, addictive if the truth be told. What sold us on Susan as our representative was an afternoon she devoted to informing us about Portland and its neighborhoods, the market here, the tax structures, etc. a full 18 months before we intended to sell and move. What cemented the relationship was her patience through months of showing us homes, handling offers, and finally finding our home.

Dean and Nancy